All subscription purchases are intended to be final and non-refundable, subject to applicable law.
1. Once a subscription has been purchased and activated, the subscriber is not entitled to cancel it for a refund merely because they change their mind, do not use the platform, receive fewer enquiries than expected or do not secure a training assignment.
2. Refunds are not ordinarily provided for unused membership periods, failure to attract enquiries, dissatisfaction with the number of opportunities received, or a decision to stop using the website.
3. Fees paid for additional topics or listing enhancements are also non-refundable once the relevant service has been applied or activated.
4. TrainersConnect does not guarantee business outcomes or training assignments as a benefit of subscription.
5. If a payment is deducted more than once for the same transaction, a payment is processed in error, or a refund or reversal is required under applicable law, the subscriber may contact TrainersConnect for review and appropriate resolution.
6. Nothing in this policy excludes or restricts any refund, remedy or consumer right that cannot lawfully be excluded under applicable law.
7. Any refund that is accepted or legally required will be processed in accordance with applicable law and the relevant payment provider’s procedures.
Users are advised to review the membership features and conditions carefully before completing payment.